Complaints handling

We're committed to resolving concerns quickly, fairly and transparently.

Talk to us first

If something's not right, please contact Gemma directly on 0438 285 413 or finance@topsoulfinance.com.au. We aim to resolve most issues within 5 business days. If your complaint cannot be resolved, you may refer it to our Internal Dispute Resolution process.

External dispute resolution

If your concern isn't resolved, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA) — a free, independent service.

Australian Financial Complaints Authority
Website: www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au